MyRouteNext Gen Delivery
05Contact

Talk to someone who knows the route.

Every message is read by a person. Pick the inbox that matches what you need and you will skip a forwarding step — safety reports are answered the same day.

01Where to write

Four inboxes, so nothing sits in the wrong queue.

We would rather you reach the right person first time than wait for a message to be passed along.

Support and account helpA parcel that has not moved, a handoff that did not go to plan, a payment question, or anything about your account.1 working day
Safety and misuseReport a traveller or sender who broke the rules, a prohibited item, or anything that felt unsafe. These go to the top of the queue.Same day
Privacy and your dataAsk for a copy of your data, correct something we hold, or ask us to delete your account and what is attached to it.3 working days
Press and partnershipsMedia questions, interview requests, and anyone who wants to put MyRoute in front of travellers already going that way.3 working days
02Faster answers

What to put in the first message.

Most delays are us asking for something you already had to hand. Include these and we can usually resolve it in one reply.

  • The email address on your MyRoute account, so we can find you without a back-and-forth.
  • The route — where the parcel started, where it was going, and the date of the journey.
  • The parcel or trip reference from the app, if you have it open in front of you.
  • What you expected to happen, and what happened instead.
  • Screenshots of anything the app showed you, including the handoff confirmation.
03Grievance officer

If we have not put it right.

Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you can escalate an unresolved complaint to our grievance officer, who will acknowledge it and respond within 15 days.

Officer
Grievance Officer
Email
[email protected]
Response window
15 days
04Registered office

The entity behind MyRoute.

MyRoute is operated by MyRoute Technologies Private Limited. Formal notices and legal correspondence should be sent to the registered office below, with a copy to [email protected].

MyRoute Technologies Private Limited
Registered office address line 1
Registered office address line 2
Bengaluru, Karnataka 560001
India

Question already answered?

Pricing, what you can send, how a handoff is kept safe and how travellers earn are all covered in the FAQs — worth a look before you write.

Read the FAQs